RNT OpenSearch RSS

Enabling and customizing the Support Home page

2012-02-09T08:41:41-07:00

How can I enable and customize the Support Home page?

Visual E-mail Editor

2012-02-09T08:38:56-07:00

What is the Visual E-mail Editor?

Reporting data seems incorrect; operational vs. reporting database in RightNow Analytics

2012-02-09T07:31:04-07:00

Many of our agents are making changes, but when we open our reports, those changes don't appear to be made for several minutes.

Still getting feedback incidents after site feedback was disabled

2012-02-09T07:31:04-07:00

We deactivated the site feedback section of our Support Home page. Since we have done this, we are still getting several new incidents saying "Answer Feedback for X".

Highlighting keywords in a search

2012-02-09T07:31:04-07:00

When I search on a word or phrase on the end-user pages, can the keywords be highlighted somehow?

What is Customer Portal and how does it work?

2012-02-09T07:31:04-07:00

What is Customer Portal and how does it work?

Customizing 404 errors displayed

2012-02-09T07:31:04-07:00

If an end-user gets a 404 error, can we customize what is displayed to them?

Rebuilding your local cache

2012-02-09T07:31:04-07:00

Can I rebuild my local cache without exiting the application?

Using your own domain name in the URL for a hosted RightNow site

2012-02-09T07:31:04-07:00

How do use our own domain name in the URL to our hosted site?

Overview of upgrade process

2012-02-09T07:31:03-07:00

What is the overall process for upgrading my hosted site?

Enhanced moderation & feedback configuration for RightNow Community in August 2010 release

2012-02-09T07:31:03-07:00

How can my RightNow Community site be moderated?

Social Channel Management

2012-02-09T07:31:03-07:00

What is Social Channel Management?

RightNow CX for Facebook

2012-02-09T07:31:03-07:00

What is CX for Facebook?

Adding custom fields

2012-02-09T07:31:03-07:00

What are the fields to define when adding a custom field?

Workstation and Network Data Collector (rntinfo.bat utility)

2012-02-09T07:31:03-07:00

We need to run the Workstation and Network Data Collector (rntinfo.bat utility) on some work stations to trouble shoot our support issue. What does this file do and why is it necessary?

Accessing and using the File Manager

2012-02-09T07:31:03-07:00

How do I access and use the File Manager?

Changing the colors and/or fonts of the RightNow pages

2012-02-09T07:31:03-07:00

How can we change the colors and fonts called out in the style sheets of RightNow Service?

Determining which message base to edit

2012-02-09T07:31:03-07:00

There are so many message bases, I find it difficult to find the one that I would like to edit. Is there a way to more easily find the message base I want?

Changes carried forward during upgrade process

2012-02-09T07:31:03-07:00

Which changes are carried forward from production during the upgrade cutover, and which are from the upgrade site?

Expanded RightNow Community integration

2012-02-09T07:31:03-07:00

How can I integrate objects from the community site into the RightNow application?