RNT OpenSearch RSS

Chat interface for Customer Portal

2009-11-20T15:53:16-07:00

What changes have been made to the Chat customer interface for the November 09 release?

Compatibility sets for widgets and the YUI Code line

2009-11-20T15:14:46-07:00

How can I tell what widgets are compatible with the November 09 release and what version of the Yahoo User Interface Library is used?

Widget Override in Customer Portal

2009-11-20T15:05:10-07:00

Is there a way one widget can be overridden by another?

Householding - email address sharing

2009-11-20T14:10:11-07:00

If our organization works with a group of related contacts, how can I associate multiple contact records with a single email?

New page tags in Customer Portal

2009-11-20T13:49:52-07:00

What new page tags are there in Customer Portal for the November 09 release?

Using the RightNow Tag Gallery for Customer Portal widgets

2009-11-20T10:44:08-07:00

What is the RightNow Tag Gallery? How do I use it?

Customizing the My Stuff pages in the Customer Portal page set

2009-11-20T10:43:36-07:00

How can I customize the My Stuff pages in the Customer Portal end-user page set?

Linking to a pre-populated answer page (Customer Portal page set)

2009-11-20T10:41:01-07:00

In the Customer Portal pages, how do I create a link to a pre-populated answer page? I would like to link to a list of public answers related to a specific product/category combination or the results

Custom Controllers in Customer Portal in the February '09 release

2009-11-20T10:40:24-07:00

Is there a limit to the number of Custom Controllers that can be created in Customer Portal?

Desktop Workflow

2009-11-20T10:23:22-07:00

What is a desktop workflow?

Dynamic Merge Reports

2009-11-20T09:51:51-07:00

What is a dynamic merge report? How can I change the sytle and class settings?

Using the report analyzer with custom reports

2009-11-20T09:51:26-07:00

How can custom reports be examined in order to determine how much information they will return?

Sterling Commerce Order Management add-ins

2009-11-20T09:47:19-07:00

Description of the Sterling Commerce add-ins for integrating order management into the RightNow solution.

Customer Portal error notifications and warnings

2009-11-20T09:45:27-07:00

Do I have any way of knowing about errors or potential problems when designing my Customer Portal pages?

Customer Portal Themes in November 09

2009-11-20T09:43:06-07:00

With the introduction of themes, what benefits will I see by using them in my Customer Portal pages?

Customer Portal accessibility standards in November 09

2009-11-20T09:29:09-07:00

What information is available for assessing my Customer Portal site's compliance with accessibility standards?

New Customer Portal widgets in November 09

2009-11-20T09:27:34-07:00

What changes are there for standard Customer Portal widgets in the November 09 release?

Common questions regarding queued reports

2009-11-19T16:55:51-07:00

What is a Queued Report? How do I use Queued Reports?

RightNow CX email Deployment

2009-11-19T16:23:34-07:00

What are the features and benefits of the RightNow email deployment system?

Creating and customizing navigation sets

2009-11-19T14:52:22-07:00

How do I create navigation sets for our staff?