RNT OpenSearch RSS

Best practices for setting up an additional interface

2010-02-09T12:30:02-07:00

We want to add another interface to our site. What are some best practices for setting up our additional interface?

Compatibility sets for widgets and the YUI Code line

2010-02-09T11:24:13-07:00

How can I tell what widgets are compatible with the November 09 release and what version of the Yahoo User Interface Library is used?

Indexing keywords and phrases for answers

2010-02-09T10:37:04-07:00

How are keywords and phrases indexed for our published answers? Are certain fields indexed first?

Running a traceroute

2010-02-05T15:33:38-07:00

When we have experienced slowness with our site in the past, we were requested to perform a traceroute and were then told to contact our ISP. What information do I need before contacting them?

Getting more answers than expected when searching end-user pages

2010-02-05T10:03:31-07:00

When I search our end-user pages, I frequently get results that include answers that do not include the word or phrase I searched for. For example, when I search our site using the word "indices" i

Adding the RightNow support pages as an Internet Explorer Search Add-On

2010-02-04T16:48:25-07:00

How can I add a search window to my Internet Explorer browser for searching the RightNow knowledge base?

RightNow Service Pack releases

2010-02-04T12:04:02-07:00

What are service packs and what is the service pack release schedule?

Co-browsing with chat customers

2010-02-01T13:43:45-07:00

What is "co-browsing" and how do I use it with Chat customers?

Using special characters in a search in RightNow

2010-02-01T10:17:00-07:00

How does $rs handle special characters in a search? That is, how does RightNow index words that contain underscores or hyphens?

Different End User page sets

2010-01-29T11:22:02-07:00

What is the difference between the Classic, November '07 and Customer Portal page sets?

Adding a quote to a sales opportunity

2010-01-29T09:58:48-07:00

How do I add a quote to a sales opportunity?

Optimal network configuration for RightNow Chat

2010-01-28T16:35:55-07:00

What environment checks can I perform to ensure $rnch runs at optimal performance?

Operational vs. reporting database in RightNow Analytics

2010-01-28T16:32:12-07:00

Many of our agents are making changes, but when we open our reports, those changes don't appear to be made for several minutes. What is happening?

Common questions regarding queued reports

2010-01-28T16:30:49-07:00

What is a Queued Report? How do I use Queued Reports?

Contact Uploader file too large

2010-01-28T08:29:50-07:00

Why does the Contact Uploader say my .csv file is too large?

Workstation and Network Data Collector (rntinfo.bat utility)

2010-01-27T13:59:19-07:00

Our support agent wants us to run the Workstation and Network Data Collector (rntinfo.bat utility) on some work stations to trouble shoot our support issue. What does this file do and why is it necess

Launching Chat from non-RightNow pages

2010-01-26T16:28:18-07:00

How do I launch Chat from non-RightNow pages?

Setting a default Product or Category on the end-user pages

2010-01-26T15:24:31-07:00

How do I set a default Product or Category to appear in the drop-down menus on the end-user pages?

Best practices for configuring and using RightNow Chat

2010-01-26T14:42:30-07:00

What are the best practices for configuring and using $rnch?

Editing configuration settings

2010-01-22T14:44:17-07:00

How do I access and edit the configuration settings?